Last updated: 28 July 2026 · Governing law: England and Wales
EventSnap is a software product developed and supplied by Capture Commerce Software ("we", "us", "our"), a sole trader business trading in England and Wales. Our contact email is [email protected].
References to "you" or "the Subscriber" mean the individual or business purchasing a licence to use EventSnap.
On receipt of valid payment and issuance of a Licence Key, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Software on hardware you own or control, for your own internal business or personal purposes, for the duration of your active Subscription.
You may share the Software's download link and your Licence Key with third parties for use in connection with your own business — for example, a freelance photographer assisting at one of your events. You may not distribute the Software as a reseller or distribution channel, and you may not charge any third party for access to the Software under your Licence Key. You remain fully responsible for ensuring any third party using your Licence Key complies with these Terms, and for all activity conducted under your Licence Key regardless of who performs it.
You must not:
Each Licence Key is issued to one named Subscriber and may be activated on hardware operated by that Subscriber. If you require additional licences (for example, for multiple operators within a business), please contact us.
The Software periodically validates your Licence Key against our remote licence server. A grace period applies for offline use. If your Subscription lapses or your key is invalidated, the Software will cease to function until a valid licence is restored. Customer data collected by you using the Software remains on your device at all times and is never transmitted to Capture Commerce. See Section 9 for our full data and telemetry policy.
EventSnap is generally available software. The product is actively developed and updated. We will give you reasonable notice of any material changes that affect your use of the Software.
EventSnap is offered on three subscription tiers. Pricing is inclusive of any applicable taxes.
| Tier | Monthly | Annual |
|---|---|---|
| Starter | £29/month | £348/year |
| Core | £39/month | £429/year |
| Pro | £59/month | £649/year |
Annual subscriptions for Core and Pro are charged at the equivalent of 11 months' fees, paid upfront. Annual subscriptions for Starter are charged at the full 12-month rate with no discount applied. All prices are subject to change in accordance with Section 5.6.
All subscriptions carry a minimum term of 12 months from the date of first payment, regardless of tier or billing frequency (monthly or annual). By subscribing you agree to pay for a minimum of 12 consecutive months before cancellation takes effect.
A Licence Key is issued on your first payment and remains valid while payments are current. Access to the Software is contingent on uninterrupted payment. Your Licence Key will be suspended if payment ceases and will not be restored until all overdue amounts are resolved. Suspension does not reduce or waive the outstanding minimum term obligation.
Monthly subscribers are billed on the same date each month from the date of first payment. After the initial 12-month minimum term, the subscription automatically renews for a further 12-month period at the then-current rate for your tier, unless cancelled in accordance with Section 6.
Annual subscribers are issued a 12-month Licence Key on payment of the annual fee upfront. After the initial 12-month term, the subscription automatically renews for a further 12-month period at the then-current annual rate for your tier, unless cancelled in accordance with Section 6.
If a monthly payment fails, Stripe will retry automatically. If three consecutive payment attempts within a single billing cycle fail, your subscription will be considered in default and we will notify you by email. Your Licence Key will be suspended from the date of the third failed attempt.
Your Licence Key will be restored when all overdue payments are resolved in full, including any months elapsed during the suspension period. Suspension does not cancel the subscription or reduce the minimum term — the 12-month commitment continues to run during any period of suspension.
We will give at least 30 days' notice of any price changes by email. Auto-renewal after the initial term will be at the then-current rate for your tier.
You may request cancellation at any time by contacting us at info@capturecommerce.co.uk. Cancellation takes effect at the end of your current 12-month term. No refunds are issued for any payments made within the minimum term, whether monthly or annual. After the minimum term, no further payments are due following cancellation.
To avoid automatic renewal for a further 12-month period, cancellation must be requested at least 14 days before your renewal date.
EventSnap is intended for use by professional photographers and businesses. If you are nonetheless purchasing as a consumer (an individual acting wholly outside a trade or business), your statutory rights under English law are not affected by these Terms. If the Software is materially faulty or not as described, please contact us at info@capturecommerce.co.uk and we will work to resolve the issue promptly.
You agree to use the Software only for lawful purposes and in accordance with these Terms. You must not use the Software:
We reserve the right to suspend or terminate your licence immediately if we reasonably believe you are in material breach of this section.
The Software, including all code, design, branding, trade marks (including EventSnap, 3Secure™, and Capture Commerce), and associated materials, are and remain the exclusive intellectual property of Capture Commerce. Nothing in these Terms transfers any ownership to you.
Your Licence Key and Subscription give you a right to use the Software as described in Section 3 only. All other rights are reserved.
The Software periodically contacts our licence server at capturecommerce.co.uk to validate your Licence Key. This check transmits the following data: your Licence Key, your device's IP address, a count of images processed in the current period, your platform (Windows or Mac), and the Software version number. This data is used solely to operate the licence validation service and to understand aggregate usage of the platform. It is not shared with third parties and is retained for 24 months on a rolling basis.
Because you may share your Licence Key with third parties in accordance with Section 3.2, we record the email address and timestamp provided each time your Licence Key is activated on a device. This is used solely to help identify and prevent misuse of a single Licence Key (for example, unauthorised distribution or resale). These records are kept as part of your permanent subscriber record for as long as your Licence Key remains valid, and are not subject to the 24-month rolling deletion that applies to the telemetry described in Section 9.1.
EventSnap stores customer data (names, phone numbers, email addresses, and order records) locally on your own hardware. This data does not leave your device and is never transmitted to Capture Commerce. You are the Data Controller for your customers' personal data under UK GDPR. Capture Commerce has no access to this data and accepts no responsibility for it.
EventSnap includes an optional feature — the Voluntary Benchmark Report — that allows you to compare your event metrics against anonymised platform averages. Participation is voluntary and opt-in at the end of each event. If you choose to participate, aggregate event statistics (order counts, revenue totals, image counts, session duration, and flow split) are submitted to Capture Commerce. No customer personal data is included. Participation has no effect on the Software's functionality and you may decline at any event without consequence.
The Software is designed to operate as a local server and does not depend on continuous internet connectivity during events. However, licence validation requires periodic internet access. We do not guarantee that remote validation services will be available at all times, and a grace period is built into the Software to protect against brief outages.
Subscribers receive support via WhatsApp and email. We aim to respond promptly but do not guarantee specific response times. Support is provided in English, during reasonable hours.
We are committed to providing a high standard of onboarding and ongoing support. Your first event on EventSnap is not a solo mission — we will work with you to ensure you are set up correctly before you go live.
To the maximum extent permitted by law, our total aggregate liability in connection with these Terms or the Software (whether in contract, tort including negligence, or otherwise) shall not exceed the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim.
We shall not be liable for any indirect, consequential, special, or incidental loss, including lost profits, lost revenue, lost data, or loss of business opportunity, even if we have been advised of the possibility of such loss.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
The Software is provided for use at events and venues where connectivity and hardware conditions vary. We are not liable for any loss arising from hardware failure, venue network issues, or circumstances outside our reasonable control.
You may terminate your Subscription at any time by contacting us. Termination takes effect at the end of your current billing period or licence term. No partial refunds are issued except as described in Section 6.
We may terminate or suspend your licence immediately and without notice if you breach these Terms materially, particularly Sections 3 (Licence Restrictions) or 7 (Acceptable Use). We may also terminate with 30 days' notice if we discontinue the Software.
On termination, your Licence Key will be deactivated and you must cease all use of the Software. Sections 8 (Intellectual Property), 11 (Limitation of Liability), and 14 (General) survive termination.
EventSnap is designed for use by professional photographers and businesses. Nothing in these Terms affects any statutory rights you may have under English law that cannot be excluded or limited by contract.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Capture Commerce regarding your use of the Software and supersede all prior agreements or representations.
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Software after that date constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Failure to enforce any provision of these Terms does not constitute a waiver of our rights to enforce it in the future.
For any questions about these Terms, to exercise your rights, or to raise a complaint, please contact us: