Last updated: March 2026 · Governing law: England and Wales · UK GDPR compliant
Capture Commerce ("we", "us", "our") is the data controller for personal data collected through this website and in connection with EventSnap software. We are a sole trader business trading in England and Wales.
We are registered with the Information Commissioner's Office (ICO) as a data controller. Our ICO registration number is C1893910.
We collect the following categories of personal data:
| Category | Data collected | Source |
|---|---|---|
| Account data | Name, email address | You provide this at purchase or via contact form |
| Payment data | Transaction records, subscription status | Stripe (we do not store card details) |
| Licence data | Licence key, activation status, expiry date | Generated by us on payment |
| Communications | Emails and messages you send us | You provide directly |
| Technical data | IP address, browser type (website only) | Automatically collected via server logs |
| Marketing | Email address (if you opt in via our early adopter form) | You provide via Jotform |
We do not collect or have access to the personal data of your customers (event attendees). Any customer data processed within the EventSnap software (names, emails, order details) is stored locally on your own hardware and remains under your control. You are the data controller for that data.
Under UK GDPR, we rely on the following legal bases:
We do not sell your personal data. We share it only where necessary:
All third-party processors used by Capture Commerce are required to handle your data securely and in accordance with UK GDPR. We do not transfer your personal data outside the UK or EEA without ensuring appropriate safeguards are in place.
We review retention periods periodically and delete data that is no longer necessary.
Under UK GDPR, you have the following rights in relation to your personal data:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Ask us to delete your data in certain circumstances ("right to be forgotten").
Ask us to limit how we use your data in certain circumstances.
Request your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, contact us at [email protected]. We will respond within one month. We may need to verify your identity before processing your request.
Our website may use essential cookies for basic functionality (for example, to handle form submissions). We do not currently use tracking, analytics, or advertising cookies.
If we introduce non-essential cookies in the future, we will update this Policy and request your consent where required by law.
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:
No system is completely secure. If you believe your data has been compromised, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify subscribers of material changes by email. The "last updated" date at the top of this page will always reflect the current version.
For any privacy-related questions or to exercise your rights, contact us:
If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO):
We would appreciate the opportunity to resolve any concerns directly before you contact the ICO.